Contact Us

Questions about your order or our product? We're here — reach out and we'll get back to you fast.

Let's Talk

Whether you have a question about your BackBiome order, want to request a refund, or just need more information — our team is standing by.

Email Support support@backbio.me
Response Time Within 24–48 business hours
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Support Hours Mon–Fri, 9 AM – 6 PM EST
60-Day Returns Refunds accepted within 60 days of purchase

For fastest service, please include your order number when contacting us about an existing order.

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Need a Quick Answer?

Most common questions are already answered in our FAQ section — check there first and you might not need to wait.

View Frequently Asked Questions